Refund Policy

At Gold King, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help. Please review our refund policy below for details on returns, refunds, and exchanges.

1. Eligibility for Refunds

To be eligible for a refund:

• The item must be unused, in its original condition, and in the original packaging.

• You must request a refund within 2 to 3days of receiving your order.

• Proof of purchase (order number or receipt) is required.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Items that have been worn, washed, or damaged after delivery.

• Customized or personalized products (e.g., printed shirts with specific designs).

3. How to Request a Refund

To initiate a refund:

1. Contact our customer support team at [insert email/phone number] with your order details and reason for the refund request.

2. Once your request is approved, you will receive instructions on how to return the item.

3. Package the item securely and ship it back to us at the provided address.

4. Refund Processing

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within [insert number, e.g., 5-7 business days].

• Refunds will be issued to the original payment method used for the purchase.

5. Exchanges

If you would like to exchange an item for a different size or color, please contact us at [insert email/phone number]. Exchanges are subject to product availability.

6. Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

• Refunds do not include original shipping charges.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.